What Does a Technical Support Engineer Do?

Even when it’s on social media, the news itself can often be traced back to traditional sources, Wojdynski said, or the posts are news in their own right. People of all ages now turn to social media, with half of all Americans getting at least some of their news from the sites and apps. Facebook is the most popular source, with 30 percent of adults regularly getting news there, followed by YouTube, Instagram, TikTok and X, according to Pew. Television news, once a giant of breaking international and national news, has fallen out of favor with younger demographics. Pew found that 41 percent of people 18 to 29 years old get news from television at least sometimes, but 85 percent of people 65 and older do. Half of people in the older age group say they prefer television for news, with that number dropping to 8 percent for adults under 29.

This not only builds empathy, but also helps you gather more information while asking fewer questions. Help desk technician is the first job role many IT pros find themselves in and is often a steppingstone to other job roles. A strong start on the help desk can set individuals up for a successful career in IT. Modern https://remotemode.net/ courses and learning activities in state-of-the-art technologies prepare you for your new career. An extensive video library forms the heart of the training process, supported by an automated Dashboard and Activity Tracking Log and a personal Career Advisor to help you achieve certifications and core competencies.

Salaries and job titles: service desk analysts

If the best universities for help desk engineers are out of your price range, check out these affordable schools. Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution… Get the skills you need to pursue an entry-level position as an IT help help desk engineer desk technician… Rasmussen University is accredited by the Higher Learning Commission and is authorized to operate as a postsecondary educational institution by the Illinois Board of Higher Education. Rasmussen University is not regulated by the Texas Workforce Commission.

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Prepare your help desk engineer resume

For me, this was where I learned VMware and it just took off and brought me where I am today. If you find something that does, grab ahold of it and learn all you can. According to Glassdoor as of November 2023, the estimated total pay for a technical support engineer in the US is $80,459 per year. This figure includes an average base salary of $75,750 and $4,709 in additional pay [1]. Remember that your education level, experience, location, industry, and employer will likely affect your earnings.

how to become a help desk engineer

For example, the technician may be speaking with an individual who will lose a major sale if their issue is not quickly tended to. Despite its drawbacks, serving at the help desk can be incredibly rewarding if the right qualities and skills are developed. Don’t think that you have to be “climbing the ladder.”  You don’t… it doesn’t equate to success or happiness.